Phone Features

Phone Features

-. Beyond simple direct dialing, there are extra things you can do using the in-store Norstar® brand phones.

NOTE: However, unless you're a MANAGER, probably the only Phone Feature you should learn how to use is the first one listed: Feature-74 = Hold, also sometimes known as “call parking.”

There's an ordinary Hold button on the phone, yes, but if you use it, the phone is then tied up, and you can't use the phone for anything else.

Consider: sometimes you may get a call, and then want to transfer it to someone else, whom you'll want to PAGE. What to do? Feature-74 call parking to the rescue:

HOW TO: Put a call on HOLD using FEATURE-74

1. Ask the person on the phone to “Please stay on the line” while you transfer their call.


2. Press three buttons: [Feature] [7] [4]. The call you were handling is now on hold, and you're free to use the phone for other purposes, such as make a PAGE.


3. Notice the Holding Line Number on the LED readout on the phone; it's usually either 801 or 802 if there's already another call on hold somewhere else.


4. Make your PAGE as usual, including the Holding Line Number. For example, “GM, please take the call holding on 801. GM, 801 please.”


5. Hang up the phone. That call is still on hold, and anyone at any phone call dial the Holding Line Number (e.g., 801) to pick up that call. Meanwhile, you're now free to use the phone again or go on about your business.

Note that you can use Feature-74 to put a call on hold without making a PAGE, and thus you can pick up the call yourself on another phone. That's very handy, for instance, after you've run to a different AISLE to make a PRICE CHECK, or get some other information for a CUSTOMER.

Here are more Phone Features. However, my advice is, except for Feature-74, DON'T USE THEM:

DESIRED ACTION	PHONE BUTTONS TO PRESS
Hold	[Feature] [7] [4]
Background Music	[Feature] [8] [6]
Call Forward	[Feature] [4]
Call Pickup	[Feature] [7] [5]
Conference/Transfer	[Feature] [3]
Do Not Disturb	[Feature] [8] [5]
Exclusive Hold	[Feature] [Hold]
Last Number Redial	[Feature] [5]
Link	[Feature] [7] [1]
Message - Reply	[Feature] [6] [5]
Message - Send	[Feature] [1]
Page	[Feature] [6] [0]
Program External Autodial	[Feature] [*] [1]
Program Feature Autodial	[Feature] [*] [3]
Program Internal Autodial	[Feature] [*] [2]
Ring Again	[Feature] [2]
Speed Dial	[Feature] [0]
Transfer (if equipped)	[Feature] [7] [0]
Voice Call	[Feature] [6] [6]
Voice Call Deny	[Feature] [8] [8]
Cancel Features	[Feature] + [#] + Code

Except for Feature-74 call parking, the other Phone Features are given here just for the sake of reference. Once they were listed on cards on all the phones, but nowadays, most of those cards are missing. Thus, should you for some reason need this information, here it is.